FAQ - Return, Refund and Exchange Policy

How can I return?

Visit your mailbox and click on the corresponding link in the order email
Follow the instructions and select the items you wish to return
Once your request has been approved, you will receive a confirmation email with shipping instructions.

What items are returnable?

Within 30 days of purchase date
In unused and resalable condition
In original packaging with all tags intact

What items are non-refundable?

The following items cannot be returned:

Gift cards
Discounted items (if applicable)

The item I received is damaged!

If the product purchased is defective, contact us within 7 days of the delivery date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

Refund to original payment method
Store credit refund (if applicable)

How do I return the items?

To find out how to ship the returned products, refer to the email received after making the return request.

How soon will I receive my refund?

Once your returned item has been received and inspected, you will be notified by email. You will also be notified of the approval or rejection of your refund request. If approved, the refund request will be processed within 5-7 business days of approval.

My question is not answered...

If you have any questions about the return or refund, contact us